Terms & Conditions

1. Independent Service Provider Statement

24x7 Customer Support operates as an independent multi-brand appliance repair service provider. All product names, logos, and brands mentioned on this website (including Samsung, LG, Whirlpool, Bosch, Godrej, IFB, Haier, Panasonic, Voltas, Daikin, Blue Star, Hitachi) are the property of their respective trademark holders. Mention of these trademarks does not indicate or imply endorsement, sponsorship, or official affiliation unless explicitly certified.

2. Booking & Doorstep Appointments

Appointments requested through our online forms or phone desk are scheduled based on technician availability and geographic proximity across our service network throughout India. While we make every practical effort to honor 90-minute target dispatch windows, unforeseen traffic conditions, inclement weather, or complex prior repairs may affect exact arrival times. Our team proactively communicates any schedule updates.

3. Inspection & Visiting Charges

A nominal inspection and diagnosis visit fee applies when a technician visits your location to inspect and troubleshoot an appliance. If you proceed with the recommended repair and part replacement through our centre, the inspection charge is adjusted against your final repair bill as explained by the technician before starting work.

4. Estimates & Customer Approvals

Technicians will only commence repair work after conducting an on-site physical diagnostic inspection, clearly explaining the issue, and receiving your explicit consent for the estimated cost of service labor and required replacement components.

• No hidden charges are levied after job commencement.
• Any previously undetected secondary faults uncovered during internal teardown will be reported to you with revised estimates prior to continuing.

5. Warranty Terms & Scope

We stand firmly behind the quality of our craftsmanship and spare parts:

• Component Warranty: Replaced parts carry a warranty ranging from 30 to 90 days against manufacturing defects, as explicitly noted on your service bill.
• Service Labor Guarantee: Labor related to the specific repair carried out is covered under a 30-day follow-up guarantee.
• Exclusions: Warranty does not cover physical accidental breakage, water inundation, insect/rodent infestations, severe electrical voltage fluctuations, or tampering by unauthorized third parties subsequent to our visit.

6. Payments & Invoices

Payment is due upon completion and verification of the repair in your presence. We accept convenient settlement methods including Cash, UPI (Google Pay, PhonePe, Paytm), and Direct Bank Transfer. An itemized service job card or digital invoice is provided for every completed assignment.

7. Limitation of Liability

24x7 Customer Support exercises professional care during on-site inspections. However, we are not liable for pre-existing internal fatigue, brittle aging plastic clips, hidden electronic failures, or damages resulting from prolonged faulty operation prior to our technician's arrival.

8. Cancellation & Rescheduling

Customers may cancel or reschedule a scheduled booking at any time with prior notice before the technician departs for your premises. We request prompt communication if your availability changes.