Privacy Policy

1. Information We Collect

When you interact with our website, request a call back, or submit a doorstep service booking, we may collect the following details:

• Contact Information: Your full name, mobile phone number, and optional email address.
• Service Address: Your complete residential address, city, locality, landmark, and pin code to enable on-site technician arrival across India.
• Appliance Details: Brand name, model category (e.g. washing machine, refrigerator, split AC), and problem description.
• Technical Web Data: IP address, browser type, and anonymous visit analytics collected via standard server log files.

2. How We Use Your Information

We process your data strictly for legitimate operational purposes:

1. To schedule technician appointments and dispatch field personnel to your location.
2. To contact you via phone, SMS, or WhatsApp regarding technician estimated arrival time, inspection findings, or parts quotations.
3. To prepare repair job cards, itemized invoices, and document applicable service guarantee terms.
4. To follow up after repair completion to evaluate service satisfaction and address warranty inquiries.

3. Data Storage & Protection

We implement rigorous procedural and technical precautions to safeguard customer information against unauthorized access, alteration, disclosure, or misuse. Access to residential customer data is restricted exclusively to authorized booking desk dispatchers and the assigned field technician.

4. Non-Disclosure & Third-Party Sharing

We never sell, rent, or trade your personal information to third-party telemarketers or marketing agencies. Your details are shared strictly on a need-to-know basis with:

• The assigned service technician for physical routing and doorstep execution.
• Official regulatory or law enforcement bodies when strictly required under applicable Indian laws.

5. Cookies & Usage Tracking

Our website uses standard session cookies to remember form inputs, maintain navigation state, and measure anonymous website traffic. You can modify your browser settings to reject cookies; however, some site functionalities may have degraded responsiveness.

6. Your Rights & Control

You maintain full control over your submitted personal records. You may contact us at any time to:

• Request a copy of the information recorded about your service profile.
• Request correction or updating of any inaccurate contact details.
• Request permanent deletion of your phone number and address from our active database once service warranty obligations conclude.

7. Contact Our Privacy Desk

For any questions, clarifications, or requests regarding this Privacy Policy, please reach out to our service centre coordination office: